Y

2 Messages

 • 

2 Points

Tue, Oct 27, 2020 8:43 AM

unable to call out and received OTP

Dear PIC

I currently in Malaysia , my phone no. < removed private information> since today morning (27/10) can not call out and received OTP from bank . Please check and solving this problem urgent , Thanks

Best Regards

Yng Yng

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

1 y ago

Hi @yngyng, warmest welcome to GreenR Community. We'd like to apologise for the inconvenience caused. First of all, I've removed the mobile number you posted here for your privacy and security. To address your concern, have you tried to reboot your phone and insert your SIM card to a different device to check if the issue persists?

(edited)

2 Messages

 • 

2 Points

Hi Carla 

Thanks for reply i tried it still can not .

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

Just to check, are you able to receive other SMS and incoming calls?

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started