Jimz's profile

Respected Commentator

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4 Messages

Fri, Apr 3, 2020 5:00 AM

Unable Activate Roaming Service

Hi, currently I'm in Malaysia, due to locked down unable back in to Singapore right now. Before come out I forget to activate roaming service for my number, now urgently need to receive sms and calls but I can't activate it on apps, it's show something went wrong, can u help me to activate it? Need it urgent, kindly get back to me ASAP. Thanks and appreciated.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

2 y ago

Hi @Jimz, are you on postpaid or prepaid line? 

Respected Commentator

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4 Messages

2 y ago

Postpaid line

Carla_P

Moderator

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5.4K Messages

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3.2K Points

2 y ago

Please try to restart your My StarHub App and then activate your roaming service once again. You may also try to activate roaming via My Account

 

Respected Commentator

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4 Messages

2 y ago

I had try many time on apps it always show something when wrong... and the website when I log in it show service unavailable... I'm in overseas I can't call using the number as it show no service, can u activate for me?

Carla_P

Moderator

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5.4K Messages

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3.2K Points

2 y ago

As I can't access your account details here on the community, please reach out to my colleagues on either Facebook or Twitter for further assistance. 

 

Respected Commentator

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4 Messages

2 y ago

Okay, thanks.

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