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New Commentator

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1 Message

Wed, Dec 12, 2018 6:00 PM

SH Data Prepaid and Apn settings

Hi all

I can't seem to get my prepaid data to work in Japan. Tried several times to add APN but no success. Have already enabled roaming services but still no chance. My wife's data is working fine but not mine.

 

Please help if u experience similar problem.

 

Thank you 

Responses

Jere_Lim

Community Manager

 • 

1.1K Messages

2 years ago

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number to https://bit.ly/2S5w5qq, we’ll arrange for assistance. Thank you.


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New Commentator

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1 Message

a year ago

Hello,

I have the same problem.  I am in thailand now but going to japan soon. Japan is when we need the sim data the most.

 

I tried adding APN shppd. But my samsung phone keeps prompting me to add MCC other codes etc. Which i m not sure if I am doing it right.

debbiefa

Community Manager

 • 

842 Messages

a year ago

Hi Cheshire02, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub
Community. Please direct your query over to Facebook messenger
(http://m.me/starhub) or Twitter Direct Message
(https://twitter.com/StarHubCares) so that we can log a case for
you and respond to you there. Thank you!



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