Skip to main content

Tue, Aug 4, 2020 4:00 AM

Reactivated SIM card not not working overseas

Suspended my mobile postpaid plan while overseas. When I reactivated my line while still overseas, unfortunately there is no service.


Called StarHub and they say nothing is wrong and the line is shown as active. Tried replacing phone and removing and inserting sim several times for three last 10 hours but still can't detect any network.


Can someone help? I need to urgently receive calls and messages 





3.1K Messages


1.2K Points

6 months ago

Hi @Mikaelvoda, please make sure the roaming is turned on and try to manually connect to a network. Also, check that your device’s APN setting is set to “shwap." 


~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started