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Tue, Aug 4, 2020 4:00 AM

Reactivated SIM card not not working overseas

Suspended my mobile postpaid plan while overseas. When I reactivated my line while still overseas, unfortunately there is no service.

 

Called StarHub and they say nothing is wrong and the line is shown as active. Tried replacing phone and removing and inserting sim several times for three last 10 hours but still can't detect any network.

 

Can someone help? I need to urgently receive calls and messages 

Responses

Carla_P

Moderator

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1.9K Messages

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268 Points

3 months ago

Hi @Mikaelvoda, please make sure the roaming is turned on and try to manually connect to a network. Also, check that your device’s APN setting is set to “shwap." 

 

~ Carla

 

 

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