Alzo's profile

Senior Commentator

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5 Messages

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2 Points

Sun, Jun 7, 2020 9:00 PM

Prepaid Roaming Help

Hi,

I am currently overseas and need help to activate my roaming settings on my StarHub Prepaid app please.

I am unable to receive messages and OTP messages to log into my prepaid app.

Thank you.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Hi @Alzo, welcome to Greenr Community! Thanks for joining us here. Are you able to log in on StarHub Prepaid App? If yes, you may refer to this self-help article regarding your concern. 

 

Senior Commentator

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5 Messages

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2 Points

1 y ago

Hi Carla, thank you for the reply. I am not able to log in on Star Hub Prepaid App as I cannot receive the OTP.

Senior Commentator

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5 Messages

 • 

2 Points

1 y ago

Thank you for your time and reply. I will reach out to your colleagues on Facebook.

Carla_P

Moderator

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5.5K Messages

 • 

3.2K Points

1 y ago

Sorry to hear about this. In this case, we suggest that you reach out to my colleagues on Facebook or Twitter as this will require us to check your account to further assist you since we can't access that here on the Community. 

 

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