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worldrally's profile

Valued Commentator

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2 Messages

Mon, Dec 2, 2019 6:00 PM

Prepaid Happy Roaming Not Working in Cambodia

I have a monthly prepaid happy roam activated for a long time. Now I've just reached Cambodia and none of the 3 listed roaming partners (Smart, Cellbard, Metfone) works. 

 

I'll connect to one of them, prompted me whether I want to allow data roam, i clicked yes but nothing happens. I don't get the usual sms that says I'm able to roam with my subscribed data package. 

 

Please assist asap if you could. Thank you!

Responses

Howard Toh

Administrator

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1.3K Messages

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16 Points

a year ago

Hello @worldrally 

 

Happy Roam is only available at 17 destinations listed here:

https://www.starhub.com/personal/mobile/mobile-phones-plans/prepaid-cards/happy-roam.html 

 

Cambodia isn't one of them unfortunately so the data roaming rate is actually at S$0.50 per 10KB. 

 

If you are going to go to travel frequently, do consider our StarHub postpaid mobile service which you can then add on Data Travel with support for more countries including Cambodia at S$5 for 1 GB over 3 days:

https://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/postpaid-roaming/data-plans/datatravel.html

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Valued Commentator

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2 Messages

a year ago

Oh my bad. I must have looked at the postpaid page instead of prepaid. Thanks so much for clearing up my confusion!
Howard Toh

Administrator

 • 

1.3K Messages

 • 

16 Points

a year ago

No worries @worldrally 

 

I hope you managed to find a way to surf there

Have a good trip!

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

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