Valued Commentator
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2 Messages
Prepaid Happy Roaming Not Working in Cambodia
I have a monthly prepaid happy roam activated for a long time. Now I've just reached Cambodia and none of the 3 listed roaming partners (Smart, Cellbard, Metfone) works.
I'll connect to one of them, prompted me whether I want to allow data roam, i clicked yes but nothing happens. I don't get the usual sms that says I'm able to roam with my subscribed data package.
Please assist asap if you could. Thank you!
Responses
Howard Toh
Administrator
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1.3K Messages
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16 Points
a year ago
Hello @worldrally
Happy Roam is only available at 17 destinations listed here:
https://www.starhub.com/personal/mobile/mobile-phones-plans/prepaid-cards/happy-roam.html
Cambodia isn't one of them unfortunately so the data roaming rate is actually at S$0.50 per 10KB.
If you are going to go to travel frequently, do consider our StarHub postpaid mobile service which you can then add on Data Travel with support for more countries including Cambodia at S$5 for 1 GB over 3 days:
https://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/postpaid-roaming/data-plans/datatravel.html
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worldrally
Valued Commentator
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2 Messages
a year ago
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Howard Toh
Administrator
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1.3K Messages
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16 Points
a year ago
No worries @worldrally
I hope you managed to find a way to surf there
Have a good trip!
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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)
For account related matter, please seek help from our Customer Service team via Facebook Messenger
For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com
Have a good idea? Tell us at our Ideas Exchange!
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