RC1's profile

Respected Contributor

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18 Messages

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3 Points

Wed, Aug 11, 2021 11:49 PM

Prepaid Balance $0 All of a Sudden

I have more than $20 in my prepaid balance and it has not expired, just as recently as 2 days ago. Today, I logged onto my Starhub app and discovered the balance was gone and there's $0 (zero) balance now. All along I've been using WIFI and there's no way that I could have incurred any other roaming charges, etc. Can someone please help?

Carla_P

Moderator

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5.5K Messages

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3.2K Points

2 m ago

Hi @RC1, I'm sorry to hear about this. We will need to look into your account details for this, so kindly contact our Customer Support through Facebook Messenger by clicking the link below. Rest assured, they will do what they can to straighten this out. 

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