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1 Message

Mon, Aug 12, 2019 10:00 PM

Outgoing calls barred in roaming

I have prepaid singapore number. My number is (Removed to protect personal perticulars).

I am roaming in kuala lumpur.
I am not able to make any outgoing calls. It says - all outgoing calls are barred.
I urgently need to make calls. Please help.

Responses

Accepted Solution

RobinW

Esteemed Commentator

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6 Messages

a year ago

I experienced the same problem in ALL countries other than Singapore e.g whenever the SIM is roaming. I tried everything including all of the StarHub suggestions for passwords to deactivate call barring and sending USSD codes etc. to no avail. I also had the SIM replaced and tried it in multiple handsets again to no avail.  On all occasions, I had only purchased a WOW Data Plan with no call bundles.  It turns out that I was still able to make outgoing calls by entering the prefix *116* number, followed by #, even with call barring active.  I don't know if call barring is deactivated if a call bundle is purchased but outgoing calls do appear to work using the *116* number #  method.  It is not clear from the StarHub website that this prefix is mandatory for making outgoing calls from prepaid SIMs when roaming.  The # following the number to be dialed is also essential.  Hope this helps?

Julaina

Community Manager

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83 Messages

a year ago

Hi Vishal, we've received your PM at Facebook and will be replying you there.

 

For future account related queries, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

- Julaina

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