U

2 Messages

 • 

2 Points

Mon, Oct 25, 2021 7:44 AM

No signal overseas(China)

I'm traveling in China. No service for my postpaid card. Then I activated roaming services via starhub app, but still no signal. Rebooting and changing sim slot did not help. What should I do?

Accepted Solution

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

1 m ago

Hi @user_844c9a, apologies for the inconvenience this has caused. Let me just clarify if you are able to connect to an overseas network? If not, you can do a manual selection of the overseas network on your mobile phone. Your phone will display the name of the foreign network if it has logged onto one.

2 Messages

 • 

2 Points

@Carla_P Thanks for your solution! it works

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

You're welcome. Enjoy your stay in China, Zhang! 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started