ice_zanter's profile

Valued Commentator

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2 Messages

Mon, Dec 30, 2019 7:00 AM

No Service while Overseas

Hi,

 

Need your help to get my roaming to work. Service is active but no service. I tried choosing manual network and changed phone, same issue. Is it possible for you guys to remove international roaming then add it again? That might help as I tried all possible option on my end.

 

Thanks.

 

Regards,

Janice

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 y ago

Hi @ice_zanter, did you try to restart your phone after doing the manual selection to connect to a network? Also, please ensure Data Roaming and Mobile Data are enabled on your phone. 

 

 

Valued Commentator

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2 Messages

2 y ago

@Carla_P Good evening. I did rebooted my phone a lot of times. Remove/plug in the simcard to be sure. In regards to enabling data, I don't need to do that because I don't need roaming data. I need my phone to get service to receive calls and text messages.

Carla_P

Moderator

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5.8K Messages

 • 

3.5K Points

2 y ago

What about your APN? Please also check that your device’s APN setting is set to “shwap." If the issue still persists, I suggest that you contact our Customer Care Support team through Facebook or Twitter since we need to check your account to further assist you.

 

 

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