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New Commentator

 • 

1 Message

Fri, May 24, 2019 12:00 AM

No Service overseas

Hello, I am currently overseas in Japan, and I am unbale to recieve text messages for services such as banking transactions. Do let me know how I can solve this problem.

 

P.S. I have tried restarting my phone, manually searching for networks, and placing the SIM card into another phone. All of them did not work

 

 

Best Regards,

Oliver Choy

 

C0E3D452-85D1-45F3-B5AB-4AD6726F395E.jpeg

 

Responses

JacksonTZG

Community Manager

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602 Messages

a year ago

Hi OliverChoy,

 

I see your PM and will attend to you there. Smiley Happy

 

- Jackson

Valued Commentator

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2 Messages

a year ago

Im having the same issue in Germany.

Jere_Lim

Community Manager

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1.1K Messages

a year ago

Hi Amy, we have replied you via PM. Thank you 


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New Commentator

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1 Message

a year ago

Hi, I'm in canada and I'm facing the same issue 

Valued Commentator

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2 Messages

a year ago

You have to call and subscribe...😡 I raised a help ticket but it took 24hrs for it to work
Amy_Law

Alumni (Retired)

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3.3K Messages

a year ago

Hi Sabrina_spf

 

I see your PM. Let's chat there. 

 

- Amy

New Commentator

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1 Message

a year ago

Hi, am facing same situation as well. Can someone PM me as I couldn’t figure how to PM the community managers.

Postpaid Plan comes included with international roaming and has already activate it in app. Got no service when I arrived in Malaysia.
Jere_Lim

Community Manager

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1.1K Messages

a year ago

Hi Nicholaswkj, please restart your mobile device and manually connect to the roaming operator to see if you are still facing any issues ? Thank you 


If my post answers your question, please click on the "Accept as Solution" button!

Senior Commentator

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3 Messages

a year ago

My starhub sim has no service, im in Philippines right now, I need verification number for my bank transactions, how would I resolve this issue? 

Jere_Lim

Community Manager

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1.1K Messages

a year ago

Let us know if the issue persist when you try restarting the mobile device or reinserting the SIM card ? Thank you 


If my post answers your question, please click on the "Accept as Solution" button!

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