iewnat's profile

New Commentator


1 Message

Tue, Dec 11, 2018 7:00 AM

No Service Overseas and Unable to Activate Roaming

Hi I have a Starhub postpaid account but my SIM has no service when I'm overseas. I tried to activate Pay As You Roam via the Starhub app, but it kept showing an error that said I am not eligible for the service.



Alumni (Retired)


3.3K Messages

3 y ago

Hi iewnat


Thank you for writing to us with your concerns. Have your queries been attended?


Please reply with your registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < and I'll check on this for you. 


1 Message


1 Point

1 y ago

Hi I have the same problem, I am unable to activate my roaming from overseas. It say not registered on the network. Kindly help.





5.5K Messages


3.2K Points

Hi @Nishith, sorry to hear that you're having issues activating your roaming service. Did you already activate the roaming service via My StarHub App? If yes, please try to manually connect to a network. 


~ Carla



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