RashiRastogi's profile

Explorer

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3 Messages

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3 Points

Tue, Nov 23, 2021 4:42 AM

My Starhub postpaid sim not working on roaming

My Starhub postpaid sim was working in Singapore but in India there is no connection. Tried multiple things, switching roaming on, changing slot/phone,, but no luck.

Need urgent help.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

16 d ago

Hi @RashiRastogi, please be informed when roaming in cases that you are not automatically connected to the overseas network, you can do a manual selection of the overseas network on your mobile phone. 

Explorer

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3 Messages

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3 Points

@Carla_P Thanks Carla for such prompt response. Things I did - 1) added roaming in value add 2) switched on the roaming on the phone setting too 3) manually trying to find the signal 

Btw - this is the same phone I had for last 3 years in Singapore. Was working brilliant with two Sims ( Singapore and and India) 

My urgent need is to receive the SMS on my phone, i don't need data from starhub on roaming. But sms is dire need to work on dba and other important websites

Carla_P

Moderator

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5.8K Messages

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3.5K Points

Do you have a mobile signal? Please try to reboot your phone and insert your SIM Card in another device to see if the issue persists. 

~ Carla

 

 

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