U

2 Messages

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2 Points

Mon, Jul 5, 2021 9:41 AM

Lodge a complaint

I am abroad and my phone is not working. I can't make or receive any calls. StarHub has been unwilling to help and they keep charging me for services I don't use. Who can I complain with ?

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_a40781 I’m sorry to hear about this. Just to check, did you activate your roaming service prior to your overseas trip? 

2 Messages

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2 Points

2 m ago

Yes of course. The worst is that in order to call Customer service I have to use another phone and have incurred huge bills in the process. Chris Lipman must be made aware of this as well as the media. Looks like nobody will help otherwise. 

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

Are you able to connect to a foreign network? Also, please try to reboot your phone and insert your SIM card in another device to see if the issue persists.

~ Carla

 

 

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