ssjjnn7's profile

New Commentator

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2 Messages

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1 Point

Thu, Mar 25, 2021 11:03 AM

International Roaming

Hi Starhub,

I was out of Singapore, and I subscribed to the data roaming plan for my 2 different numbers. But somehow one of my numbers didn't work to subscribe to the plan(maybe connection issue?), it charged $106 for 34M... 🤯

Is there anything you can save me this?

I surprised as I should pay more than $400 😭 (I also didn't know if it is charged when I got the call)

Please help me!! 

Responses

Carla_P

Moderator

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4.6K Messages

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2.4K Points

3 m ago

Hi @ssjjnn7, I'm sorry to hear about your current situation. I'd be glad to help you with your concern, however, I don't have the authorisation to grant your request for a waiver on your roaming data charges. You may send a message to our Customer Support via Facebook Messenger by clicking the link below for further assistance. Thanks. 

~ Carla

 

 

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