cathybanks's profile

Thu, Jul 9, 2020 1:00 AM

International Roaming

Hi, i am currntly not in singapore.. and urgently need to receive OTP sms, how to activate the roaming service? i tried using the starhub app but it didnt work at all.. please hel

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Carla_P

Moderator

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1 y ago

Hi @cathybanks, have you tried to restart the app and your mobile phone to see if the issue persists?

 

 

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Please try to manually connect to a network instead and check that your device’s APN setting is set to “shwap." If issue still persists, we highly suggest that you reach out to my colleagues on Facebook or Twitter for further assistance. 

 

2 Messages

1 y ago

Yes, i have tried to restart my phone as well as logging out from the phone, but nothing seemed to be working.. please help me

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