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Senior Commentator

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3 Messages

Tue, Nov 19, 2019 4:00 PM

International roaming

I have received $9.62 extra in my bill as interntional roaming at Thailand. I just want to make two points against this deduction. First, I didn't use my data, I used WIFI while I was travelling through Bangkok airport. Second, I never enabled roaming. So there cannot be any romaing charges.

Responses

StarHub

Customer Service

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397 Messages

10 months ago

Hi Priyanka2019, thak you for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community.

Please direct your query over to http://m.me/starhub (https://twitter.com/StarHubCaresfollow noopener noreferrer">http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

Thank you! - Giselle

StarHub

Customer Service

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397 Messages

10 months ago

Hi Priyanka2019,

 

We're sorry for the inconvenience. Can you please send us a PM again on http://m.me/starhub or on Twitter DM at https://twitter.com/StarHubCares, so we can further assist you with your concern. Thank you.

 

-Angela

Senior Commentator

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3 Messages

10 months ago

I sent the message again on messanger but you have not replied.

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