International Roaming not eligible
I've just recontracted last month and my international roaming service was deactivated. A few hours before going to Malaysia, I was trying to activate international roaming but the site was saying I was not eligible. Around the time I was boarding the plane, I tried calling the hotline but was put on a series of automated messages and no actual person, only to end up trying to activate international roaming and being told it was invalid.
I'm already in Malaysia and I contacted Starhub on Facebook messenger, gave them my NRIC and other details only to be told that I needed a local sponsor write an authorization letter to activate international roaming (which is confusing as I'm the account holder and haven't had this problem before). I told them I was overseas and couldn't do that and asked for another option but was parroted back the same answer. Frustrated, I told them they just convinced me to switch carriers, and they said they're sad to hear that that. That's it.
As someone who's been with Starhub for 4 years, this is so frustrating. I don't know what to do, and I need to activate my data, as the wifi on this hotel is also very slow. If this is how loyal customers are treated, I think I might just switch carriers indeed.