Sat, Nov 4, 2017 10:00 PM
hi, i did not turn on ROAMING on my prepaid happy before leaving Singapore. I am now in Australia.
What can i do? Help!~
2 months ago
2 years ago
Hi Amy! I’m using Happy Prepaid but unable to access data roaming now, maybe because I forgot to activate before I travelled. Could you help me to activate please?
I have self-resolved
I have the same problem. I can’t activate roaming while already in Malaysia.
I can’t log into app because I need a network to receive the OTP
Hi jesskeil, Let us know if you are still facing any issues after restarting the mobile device and manually connecting to the roaming operator. Do also provide us with your prepaid number >> HERE << we’ll arrange for assistance. Thank you.
a year ago
I have the same problem. My roaming isn't activated, and I can't activate the app from abroad since as I don't have roaming, I can't receive an SMS. I can't use *123# either, for the same reason. It's really annoying that there is no other way to identify yourself.
@Jere_Lim I will send you a private message with my details.
Please, check, that roaming for my StarHub (pls find my mobile number in my details) is working.
I am in Russian Federation now, on registration on a mobile network I am getting message: "Your SIM card does not allow a connection to this network " or, "Limited Service"
Hi @mkovalev, that's good to hear. How were you able to resolve your concern? Please share it here so other users will know what to do when they encounter the same issue. Thanks!
I also have this issue now, and need it resolve asap.
Hi @MariMartinez, warmest welcome to GreenR Community. Please activate your international roaming via My StarHub App. Thereafter, you should manually connect to a foreign network.
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