Sat, Nov 4, 2017 10:00 PM
hi, i did not turn on ROAMING on my prepaid happy before leaving Singapore. I am now in Australia.
What can i do? Help!~
5 months ago
3 years ago
Hi J_Vansen_S, I've responded to your PM. Please have a look. Thank you.
I'm also having the same problem, roaming on my number isn't activated. Can you help me to activate it too?
Hi @ low5545
Let me know your full name, NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I'll be in touch.
Please help me too ?
I'm having the same problem.
Forgot to activate roaming before leaving.
It's a post paid.
Hi @ valieio
Are you using our prepaid or postpaid services?
Please reply me via PM with your account details so I can check.
If you're connected to WiFi services, please download My StarHub App and follow the guide at http://bit.ly/2xDhQlO to activate your roaming services.
Thanks...I did that....funny thing is that I will receive an email after my request is processed.
Well...how can I receive it if I don't have roaming ?
Do you know how long it takes usually to activate it ?
And thank you for quick reply.Really helpful.
2 years ago
Hi, I’m facing the same problem too! I forgot to activate data roaming and cellular roaming for my prepaid card. Now I can’t connect to any cellular networks in Malaysia and roam. Is there any walkaround to this?
Easiest way is to get the app installed on your mobile.
Can’t remember the exact steps, but I remember is quite straight forward.
This is the reply from Amy.
Community Relationship Manager
Hi DegreeC, you can activate roaming via our Happy Prepaid App. Do remember to activate it before leaving Singapore.
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Unfortunately I’m out of Singapore without roaming services already. Hope someone from Starhub can help me activate it.
I read that Amy might be able to help. Hope she will reply soon.
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