J_Vansen_S's profile

Senior Commentator

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3 Messages

Sat, Nov 4, 2017 10:00 PM

How to activate roaming OVERSEAS~?

hi, i did not turn on ROAMING on my prepaid happy before leaving Singapore. I am now in Australia.

What can i do? Help!~

Diane_R

Alumni (Retired)

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570 Messages

4 y ago

Hi J_Vansen_S, I've responded to your PM. Please have a look. Thank you. 

New Commentator

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1 Message

4 y ago

I'm also having the same problem, roaming on my number isn't activated. Can you help me to activate it too?

Amy_Law

Alumni (Retired)

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3.3K Messages

4 y ago

Hi @ low5545

 

Let me know your full name, NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I'll be in touch. 

Respected Commentator

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4 Messages

4 y ago

Please help me too ?

I'm having the same problem.

Forgot to activate roaming before leaving.

Respected Commentator

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4 Messages

4 y ago

It's a post paid.

Amy_Law

Alumni (Retired)

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3.3K Messages

4 y ago

Hi @ valieio

 

Are you using our prepaid or postpaid services? 

Amy_Law

Alumni (Retired)

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3.3K Messages

4 y ago

Please reply me via PM with your account details so I can check. 

Amy_Law

Alumni (Retired)

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3.3K Messages

4 y ago

If you're connected to WiFi services, please download My StarHub App and follow the guide at http://bit.ly/2xDhQlO to activate your roaming services.

Respected Commentator

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4 Messages

4 y ago

Thanks...I did that....funny thing is that I will receive an email after my request is processed.

Well...how can I receive it if I don't have roaming ?

Smiley Happy

Do you know how long it takes usually to activate it ?

 

And thank you for quick reply.Really helpful.

Senior Commentator

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3 Messages

3 y ago

Hi, I’m facing the same problem too! I forgot to activate data roaming and cellular roaming for my prepaid card. Now I can’t connect to any cellular networks in Malaysia and roam. Is there any walkaround to this?

Senior Commentator

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3 Messages

3 y ago

I can’t mine is a prepaid. This instructions look like they are for postpaid

Respected Commentator

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4 Messages

3 y ago

Easiest way is to get the app installed on your mobile.

Can’t remember the exact steps, but I remember is quite straight forward.

This is the reply from Amy.

 

If you're connected to WiFi services, please download My StarHub App and follow the guide at http://bit.ly/2xDhQlO to activate your roaming services.

- Amy
Jolene_L

Community Relationship Manager

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1.1K Messages

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82 Points

3 y ago

Hi DegreeC, you can activate roaming via our Happy Prepaid App. Do remember to activate it before leaving Singapore. 

Senior Commentator

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3 Messages

3 y ago

Unfortunately I’m out of Singapore without roaming services already. Hope someone from Starhub can help me activate it. 

 

I read that Amy might be able to help. Hope she will reply soon.

Arvindar

Honored Commentator

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9 Messages

3 y ago

Hi there I'm having same issue could you help me pls

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