Senior Commentator
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3 Messages
Sat, Nov 4, 2017 10:00 PM
How to activate roaming OVERSEAS~?
hi, i did not turn on ROAMING on my prepaid happy before leaving Singapore. I am now in Australia.
What can i do? Help!~
Question
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Updated
a month ago
7K
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Responses
Diane_R
Alumni (Retired)
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570 Messages
3 years ago
Hi J_Vansen_S, I've responded to your PM. Please have a look. Thank you.
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low5545
New Commentator
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1 Message
3 years ago
I'm also having the same problem, roaming on my number isn't activated. Can you help me to activate it too?
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Amy_Law
Alumni (Retired)
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3.3K Messages
3 years ago
Hi @ low5545
Let me know your full name, NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I'll be in touch.
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valieio
Respected Commentator
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4 Messages
3 years ago
Please help me too ?
I'm having the same problem.
Forgot to activate roaming before leaving.
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valieio
Respected Commentator
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4 Messages
3 years ago
It's a post paid.
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Amy_Law
Alumni (Retired)
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3.3K Messages
3 years ago
Hi @ valieio
Are you using our prepaid or postpaid services?
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Amy_Law
Alumni (Retired)
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3.3K Messages
3 years ago
Please reply me via PM with your account details so I can check.
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Amy_Law
Alumni (Retired)
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3.3K Messages
3 years ago
If you're connected to WiFi services, please download My StarHub App and follow the guide at http://bit.ly/2xDhQlO to activate your roaming services.
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valieio
Respected Commentator
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4 Messages
3 years ago
Thanks...I did that....funny thing is that I will receive an email after my request is processed.
Well...how can I receive it if I don't have roaming ?
Do you know how long it takes usually to activate it ?
And thank you for quick reply.Really helpful.
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DegreeC
Senior Commentator
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3 Messages
3 years ago
Hi, I’m facing the same problem too! I forgot to activate data roaming and cellular roaming for my prepaid card. Now I can’t connect to any cellular networks in Malaysia and roam. Is there any walkaround to this?
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DegreeC
Senior Commentator
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3 Messages
3 years ago
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valieio
Respected Commentator
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4 Messages
3 years ago
Easiest way is to get the app installed on your mobile.
Can’t remember the exact steps, but I remember is quite straight forward.
This is the reply from Amy.
If you're connected to WiFi services, please download My StarHub App and follow the guide at http://bit.ly/2xDhQlO to activate your roaming services.
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Jolene_L
Community Relationship Manager
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1K Messages
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51 Points
3 years ago
Hi DegreeC, you can activate roaming via our Happy Prepaid App. Do remember to activate it before leaving Singapore.
-Jolene
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
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DegreeC
Senior Commentator
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3 Messages
3 years ago
Unfortunately I’m out of Singapore without roaming services already. Hope someone from Starhub can help me activate it.
I read that Amy might be able to help. Hope she will reply soon.
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Arvindar
Honored Commentator
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9 Messages
2 years ago
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