Sotirios's profile

Valued Commentator

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2 Messages

Mon, Apr 20, 2020 3:00 AM

Help, automatically activated plan

Hello. I'm seaman and I use prepaid account for roaming... I activate before one month for first time a roaming plan {2gb for 4weeks}... I top up my balance to my account via online website and after without my permission plan is activated automatically... This happen 2 times...I don't activated by myself...is automatically activated... please help me...I want disable automatically activation of plan

Carla_P

Moderator

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5.4K Messages

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3.2K Points

1 y ago

Hi @Sotirios, do you mean your main balance was deducted without even activating a data plan? Because plans aren't automatically activated. 

 

Valued Commentator

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2 Messages

1 y ago

Yes my balance deducted but also plan is activated. But I make only top.up from Internet and I didn't try to activate a plan. I don't know why but was automatically activated...

Carla_P

Moderator

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5.4K Messages

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3.2K Points

1 y ago

In this case, please contact us through Facebook or Twitter to further assist you with your concern as this requires us to refer to your account, which I don't have access here on the community. 

 

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