Valued Commentator
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3 Messages
Fri, Sep 14, 2018 8:00 PM
Happy Roam
I have the same issue as many before me. I bought a prepaid happy sim before travel. It was a $15 card and I topped up an additional $10. Purchased the 30 day plan for $15 and was left with $10 in my main balance before boarding. I landed in the US and rec’d multiple msgs about how my balance was at $3.10 and was too Low for data roaming unless I topped up. What is going on here?
For info - I was on a 3 + 13 hour flight and only used wifi at the airport lounge during my transit as I couldn’t remember which PHL provider was the Happy provider. Now I have managed to TOP up another $10 as there is wifi at the SFO airport but I feel a little confused and aggrieved by this situation where I’m unable to connect to the roaming data that I had already purchased w/o having to TOP up my main balance again.
Let me know what can be done to resolve this. Thanks.
Question
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Updated
7 m ago
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Responses
Hanbali_N
Alumni (Retired)
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634 Messages
3 y ago
Hi Shie24,
Can you provide me with your details (Registered Name and prepaid number) so that I may arrange for further assistance from the team? - Han
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Shie24
Valued Commentator
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3 Messages
3 y ago
Hi Han,
I can’t reply via DM. Pls
advise how to provide you my details.
Thanks.
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