Mon, Jun 20, 2016 7:00 AM
My number is and I have activated the 7days 1GB happy roam plan but am unable to have access to mobile data. The roaming, data roaming is on but still nothing.
Edit: remove mobile number to protect customer privacy.
2 y ago
i am unable to make any outgoing calls in Bangkok, be it a local Thai number or overseas number (Singapore). it says that my line is suspended.
i have roaming activated and the APN settings are correct. i just bought a $30 bundle thinking that it would work but i feel rather cheated now that i cant even make any calls out.
I see your PM and will attend to you shortly.
Can someone plz help...? My number is [Removed due to personal particulars].
I bought the $32 internet SIM on 5Oct, data was working in Singapore.
Reached Hong Kong late in the day and NO data. Recharged with $25 and data started working.
Reached San Francisco late night, data NOT working again, recharged for $16 still NOT working.
I tried restarting, APN is correct. Not working. I feel cheated by Starhub.
Hi Debbie, Please help. My number is [Private Information Removed].. I topped up my SIM and bouoght the $30 plan, however last weekend when I was in JB I was not able to get any roaming data at all. In fact when I try to use local data, it doesn't work either. (Edit: I just tried to restart my phone and now there is H+ connection - very slow). I have set my APN to shppd. Please help as I am flying today at 11am.
Hi @isaywatt, the network coverage in that area might be weak. I advise that you ensure your device’s data roaming setting is switched on. Also, you may set Network Selection in your device to “Automatic” or to manually connect to a network instead. If the issue still persists, please contact StarHub on Facebook or Twitter for further assistance.
P.S I have also removed the contact number you posted here to protect your privacy.
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