Mon, Jun 20, 2016 7:00 AM
My number is and I have activated the 7days 1GB happy roam plan but am unable to have access to mobile data. The roaming, data roaming is on but still nothing.
Edit: remove mobile number to protect customer privacy.
2 y ago
4 y ago
Hi, I'm also having trouble for activating happy roam data in Indonesia.
I already activated it via *123*333#,
changed my APN settings,
turned on my data roaming,
Connecting it to the local carrier (indosat ooredoo),
But still it doesn't work.
Kindly help me
Oh dear, that doesn't sound good, @windy09. Does restarting your handset or placing your SIM Card in another handset help resolve this issue?
Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance.
Hi I have purchase a prepaid happy card and set the APN and data is roaming but I have not been able to use the data yet. Pls assist.
Hi @Marko1234, please PM me the subscriber's NRIC/Fin and prepaid number. We'll be in touch. - Sofia
Quick check - does restarting your handset or placing your SIM Card in another handset help resolve this issue?
I am currently in Hong Kong and having the same issue. It connects to 3HK network, with the roaming (R) symbol, but I am not able to access any data (I have purchased data pack and made sure APN is set to shppd)
Please help as I really need to be connected!
Do PM (private message) forum staff Amy_Law to assist you on this matter.
Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.
Click on this link; >> Send private message to Amy_Law
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
How to send a PM (Private Message) on StarHub Community?
i am not starhub staff &or related to.
Hi @achsor, thanks for reaching out. Please send me a PM with the subscriber's name, NRIC/FIN/Passport number, mobile number and email address for further assistance. Thank you.
My happy roam was working on the first day, but second day it wasnt working anymore.
Hi @lavandula, for further assistance, please send me a PM with the subscriber's name, NRIC/FIN, mobile and email address. Thank you.
Hi @ Zoom13
If this is regarding your prepaid service, please share with us more details via Private Message and I'll be in touch.
Hi Cheonghs, have you tried restarting or tried your SIM card in another phone?
Hi, I am in London now, but the Happy Travel Prepaid Sim is not working. I've connected to 3UK but I cannot get any 4G service. also my value has dropped from $32 to $5 without me using anything. pls send me PM.
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