Happy Roam credit problem
I’m in Tokyo now and have 2 Happy SIM card that have value mysteriously disappearing. Now one of the cards don’t have data access.
Read online about the good value starhub happy sim brings so I planned to use it for my trip with my friend.
saw online $15 for $18 value, but when I bought it at a neighbourhood handphone shop, somehow I paid $18 and when I went home it only had $15 value. I blame my own stupidity, but $15 is the minimum value I need, so I suppose I could still live with that.
Dowbloaded the Happy Prepaid app and went to Tokyo, upon Landing at Haneda airport, mysteriously 15 cents disappear, and thus making it so my friend would not have the minimum $3 balance if she buys the $7 plan and the $5 plan.
arriving on Sunday, on Monday night, from 480mb the data dropped to 0mb she did not have data to use, mysteriously 3-4 hours later, the data became 20mb and she has bonus $6 credit on her phone, which can’t be used to buy into data plans. Worse is that the 20mb doesn’t allow her to use data at all. She was so lost at one point as we split up and she did not have data that she wanted to use the 7cents per kb data penalty price but unable to even get logged into the 4g network. It shows docomo but no 4g.
my own story, I bought a $32 happy travel sim which has 2gb roaming data out the box. On the day I arrived my value dropped 20odd cents.
i keep getting mysteriously calls from singapore, and my value fell further. Fast forward to today, my value is $26 and 0 sms. And from the FAQ I am
suppose to be able to tether but my happy prepaid app asked me toco act starhub
Please help, we still have 4 days here,
Tried calling starhub +65 98500000 via the hotline but none of the sim
can call the toll free line even with the 116 global roam. Asked my parents to call back in sg but the line doesn’t work too