Margieestav's profile

Esteemed Commentator

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7 Messages

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2 Points

Mon, Oct 26, 2020 4:41 AM

Error in activating data roam

Im currently in PH but my starhub has no service. I have encountered an error in activating data roaming in app. It says not eligible.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Hi @Margieestav, sorry for the inconvenience caused. Just to check, are you a Postpaid or Prepaid SIM card user?

Esteemed Commentator

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7 Messages

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2 Points

Hi, postpaid, $50 2 year plan.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

Please try to reboot your phone to see if the issue persists. You may also refer here on how to activate postpaid roaming. 

~ Carla

 

 

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