limdingliang's profile

Valued Commentator

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2 Messages

Wed, Dec 25, 2019 10:00 PM

Data Travel Apac

My data travel APAC signal keep getting cut off. I have to attempt to switch off the data roaming and turn it on and power reset the phone in order for it to work.

 

ive tried it on another phone and this is the same.

 

same issue faced when I was in Malaysia. I'm currently in Taiwan and this is frustrating, any advise how to deal with it

Polarbear

Hubbernauts

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153 Messages

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12 Points

2 y ago

I do not face this issue when I am using datatravel overseas.

 

Can you check if your network selection is on Automatic since datatravel is not tied to any specific service provider?

Valued Commentator

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2 Messages

2 y ago

Yes it’s set to automatic
Jolene_L

Community Relationship Manager

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1.1K Messages

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82 Points

2 y ago

Hi @limdingliang Since automatic doesn't work, have you tried manual selection? If it still doesn't work, I will recommend you to send your account details to our colleagues via Facebook PM to have a check as I'm unable to do a check on this platform. 

 

-Jolene 

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