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Respected Commentator

 • 

4 Messages

Thu, Aug 29, 2019 5:00 AM

Data roaming unlimited and data travel activated

Data roaming unlimited and data travel activated but using data from DT first.

 

$5 Data Travel got depleted earlier than due date.

 

Automatically activated Data Roaming unlimited. $19

 

Activated Data Travel for use over next 3 days. $5

 

Data being used is deducting from Data Travel when I have Unlimited data activated. Why?

Responses

Lyn L

Community Manager

 • 

643 Messages

a year ago

Hi ElevenX, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

Respected Commentator

 • 

4 Messages

a year ago

I have DataTravel Unlimited today. 

 

I also activated DataTravel Asia-Pacific 1GB to use over next 3 days because I want to stay connected. 

 

I start using data today but its being deducted from DataTravel Asia-Pacific 1GB.

 

Why is it deducting data from DataTravel Asia-Pacific 1GB when I have Unlimited data for today? 

Lyn L

Community Manager

 • 

643 Messages

a year ago

Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

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