Capybara's profile

New Commentator

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3 Messages

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2 Points

Sun, Nov 8, 2020 10:12 AM

Data Roaming charge is not deducted from my data plan!

I purchased data plan but my data usage is sometimes deducted from my main account, not from my data account.  It is very strange.  I believe some kind of technical error is occurring.  I have never used any calls, so it is sure that my data usage is deducted from my main account.  

Carla_P

Moderator

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5.4K Messages

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3.2K Points

1 y ago

Hi @Capybara, sorry to hear about this. Please get in touch with my colleagues via Facebook Messenger by clicking the link below to further assist you. Apologies since we don't have access to account details here. Thanks.

New Commentator

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3 Messages

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2 Points

1 y ago

I tried to contact the customer service vis Facebook as instructed.  Nobody turns up... it is not helpful at all.  

Carla_P

Moderator

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5.4K Messages

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3.2K Points

Alternatively, you may also contact us via this form for further assistance. If you have a Twitter account, you may also send us a direct message to assist you. 

 

~ Carla

 

 

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