Tue, May 28, 2019 7:00 AM
a year ago
And don't give me non relevant excuses about main wallet balance and whatnot. Reactivate or provide legal reasons not to do so
Have already done that in my first PM to Debbie. U can refer to the first few messages of this thread.
Have maintained the minimum sum, all steps mentioned as well and confirm is not local provider issue.
Do provide us with the travel date you are facing the issues, we'll check further. -Debbie
I've edited your comment as it contains your personal details. Meanwhile, I've replied to your PM. Thank you.
Is it working for both your cards now ?
I am current in Kyoto and am facing the exact same problem. Data roaming was working fine until 3 days ago (29/05/19).
Note: I am using Happy roam. My traveling partner is likewise using Happy roam but he is not facing the same issues as I am. I have tried manually finding and connecting to every different Telco networks here, yet no fix is obtained. At best, I get a H connection for 5 seconds, then nothing.
Same inconsistent signals for me. Never ever enough signal to reply more than 1 WhatsApp message. Sigh
PM from starhub correspondence points to local provider being at fault since we have tried their advice.
Totally feel u. It’s 100% what I am facing. My partner is , fortunately enough, having no issues for her Wow data roaming.
Just too too many of us facing the problem at the same circumstance to be a coincidence.
Hi Penguin567, please PM us the subscriber name and prepaid mobile number by clicking >> HERE, we’ll check on this.Meanwhile, you may restart your handset and place your SIM card into another handset to see if issue persists.
Doubt we are gaining traction here. Only thing I am gaining is my status now as a senior commentator. Which indirectly shows how desperate I am getting this resolved.
Any Customer Recovery channels we can seek to get resolution for this matter guys?
Hi Starhub and all,
I’ve just arrived in Tokyo today (1st June) and I am facing the same issue. It looks like the problem is failure to enable 4G. The connection works ok (on slow 3G) if I disable 4G data.
Whenever I enable 4G, I get the same problem everyone else is having here. Phone tries to enable 4G and then the whole data connection drops. Phone then retry and then the same connect then drop cycle happens again.
Everyone having the issue, try disable 4G data on your phone (if available) and you might get a stable connection.
Starhub, could you please get in touch with me?
How can we improve?