CS

2 Messages

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2 Points

Tue, Oct 27, 2020 8:24 AM

Can't receive OTP on time

Hi, I am currently in Malaysia. I couldn't receive my bank OTP on time but after a few hours or even the next day this few days. I had tried to restart my phone and changed the SIM card to another phone to try but it's still not working. I can the other SMS but only my bank SMS for OTP. 

Carla_P

Moderator

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5.5K Messages

 • 

3.2K Points

1 y ago

Hi @Chong San San, warmest welcome to GreenR Community. We'd like to apologise for the inconvenience caused. Since rebooting your phone didn't help, please try to manually select to a different foreign network. 

(edited)

2 Messages

 • 

2 Points

@Carla_P Thanks for the prompt reply Carla. May I know should I try the manual select to a different foreign network please? Hope to hear from you soon. 

Carla_P

Moderator

 • 

5.5K Messages

 • 

3.2K Points

Yes, please do a manual selection of the overseas network on your mobile phone, please refer to your mobile phone user guide.

~ Carla

 

 

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