Bonoel's profile

New Commentator

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1 Message

Tue, Sep 10, 2019 8:00 AM

Can’t activate international roaming

Hello, can anyone help how to activate international roaming from outside Singapore? I tried activating using app but keep receiving same error, saying to deselect international roaming and age need to be more than 18trs old. 

Responses

StarHub

Customer Service

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397 Messages

2 y ago

Hi Bonoel,

 

We have different ways on how to activate International Roaming for Prepaid and Postpaid subscriptions.

 

Please check this link for the steps on how to activate International Roaming for Postpaid: https://www.starhub.com/personal/mobile/travel-roam/travelling-overseas.html.

 

On the other hand, here's the link on how to activate the said service for Prepaid: https://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roaming.html.

 

Lastly, we wish to confirm that user must be at least 18 years old to use the International Roaming service. Hope this clarifies.

 

Thank you! -- Aries

4 Messages

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4 Points

3 m ago

Hi,

I am in Myanmar now.

I forgot to activate international roaming when I was in Singapore.

May I request you to guide me how to activate roaming service from overseas?

Thanks

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