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Thu, Aug 6, 2020 3:00 PM

Cannot top up, invalid number

Dear Sir/Madam,

 

I'm trying to top up today with the Strahub Prepaid App, but I got message "we are not able to process with this number, please ensure a valid mobile number is entered". The card is actually to expired JUN-2021, which shows on the card package. My card number is 83646557. Could you please verify my card is valid so I can top up credit for it?

 

Thanks

 

Responses

Carla_P

Moderator

 • 

2.1K Messages

 • 

388 Points

3 months ago

Hi @Ni6557, welcome to Greenr Community. We're glad to see you join us here. Please reach out to our Customer Care Support Team via Facebook or Twitter to further assist you as this will require us to check your account, which we don't have access here on the Community. 

 

~ Carla

 

 

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