Activating Overseas Data Roam
Hi, I intend to purchase the Asiapac Data Roaming package and was looking through the steps but got confused.
Got off a call with the customer service rep which not only left me more confused but frustrated with her unhelpful and nonchalant tone.
Based on what the CSO told me about when the activation is triggered, I intend to activate this via the starhub app and rather than lose a day or two by activating ahead of time in Singapore, I'd prefer to activate it via a wifi network once I am overseas. Personally this doesn't make sense because everyone should be able to preactivate and have the activation start automatically once an overseas network is detected but that's another story.
How quickly is the activation confirmed via the app when overseas?
Also, why is there a third step required by dialing *100*54830#? The CSO told me to ignore this if done via the app as it will lead to double charging. Really?
I thought this process will be as simple as activating the data roaming plan on the starhub app and just toggling the data roaming on via my phone settings. Do Instill have to go through the 3 step of dialing *100*54830# when overseas?
I want to avoid a case of 1) double charging and 2) purchasing the correct data plan but not able to use it overseas or worse, being charged "ala carte" prices for not enabling the plan the right way.