Unable to complete NumberShare subscription? Read this!
Are you trying to subscribe to NumberShare? First, make sure you are eligible to the service if you have the following:
· iOS 12.2 for Watch OS 5.2, iOS 13 for watchOS 6.0, Android 6.0
· Only StarHub Postpaid 4G and Mobile+ plans are eligible.
· Must have HD-Voice Plus
· Cannot have Multi-SIM
· 1 Mobile Line can subscribe to 1 VAS only
· Flight mode must be disabled on watch and handset
· Galaxy Wearable (Samsung) app and watch app (Apple) must be installed.
· SMS not supported on Apple Watch, only iMessage supported
· Samsung Account required for SMS support on Samsung/Non-Samsung Android
In case, you encounter an error message while setting-up to NumberShare. Fret not, find out the reason behind the error and what you need to do in the table below.
|Error Message||What you need to do|
|Ooops! Your mobile plan is not compatible with NumberShare. You need to change to a 4G mobile plan before you can subscribe to NumberShare.||You need to change/switch to an eligible 4G and Mobile+ plan before subscribing to NumberShare.|
|We are unable to process your NumberShare subscription because you have an active Multi-SIM subscription. To sign-up for NumberShare on this mobile line, you will first need to unsubscribe from your current Multi-SIM subscription via My StarHub App.||You need to modify your Value-Added Service before subscribing to NumberShare.|
|It seems we are still in the process of fulfilling previous requests on your mobile number. Please check back later.||If you had subscribed and terminated NumberShare within 24 hours, please retry after 24 hours.|
|Ooops! This mobile line is subscribed under your company’s name. Please contact your company’s Authorised Officer for approval.||You need to contact your company’s Authorised Officer for approval.|
|Ooops! You have already subscribed to NumberShare service. You are unable to sign-up to more than 1 NumberShare service on each mobile line. For a change of watch, you need to unsubscribe from NumberShare via My StarHub App before you can subscribe on your new watch. Please wait for the successful deactivation SMS before subscribing.||Did you receive the successful deactivation SMS? If not, please wait for the SMS and retry again.|
If the issue still persists, please contact our Customer Care Support Team via Facebook Messenger for further technical assistance.