New unified set of Log in Credentials for HBO GO subscribers
Starting this June 2020, StarHub users will no longer be able to use their StarHub credentials to login on HBO GO if they are on the web or if they update the new app. Only HBO GO account email and password will be required. That is why we highly recommend customers to now do the following:
STEP 1: Create an HBO Go Account (email and password)
STEP 2: Select the StarHub logo (this is only required for the first time)
STEP 3: Link their StarHub subscription (this is only required for the first time)
STEP 4: Set up Parental Control (if not set up previously)
STEP 5: Start streaming.
If you are facing issues with setting up your HBO GO account, it could be due to the following reasons:
- Your email address has already been used to create an account for an in-app purchase before.
- You do not have a valid subscription.
- Your subscription has been linked to another HBO GO account.
In this case, please reach out to our customer service team at email@example.com for further assistance.
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For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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