Carla_P's profile



5.8K Messages


3.5K Points

Tue, Mar 31, 2020 10:00 PM

Manage your StarHub TV service on My StarHub App

Finally, you can manage your StarHub TV service quickly on your My StarHub App (MSA) with just a few clicks. You can even check your contract details & recontract eligibility, modify your payment method, and other services. Here are the lists of the service transactions you can do on MSA.

                                     TV Subscription

View the following:

  • TV Subscription(s) Plan details
  • Contract Details (Start date, End date, Recontract Status)
  • TV Subscription ID
  • Contract Service Agreement

Check Recontract Eligibility


Modify TV Subscriptions

  • Channels / Packs / Group

Modify TV Value-Added Service

  • StarHub TV Go

Reset R21 Pin

Service Relocation (Route to SH Webform)

           Personal Information / Preference Configuration

Change Hub iD and Hub iD Password

Update Contact Details


                                 Billing Related Services

View the following:

  • Bill Account(s) Number
  • Outstanding Balance
  • Payment Method

Change the following:

  • Bill Delivery Method and Bill Notification Method
  • Billing Address
  • Payment Method

Rename Billing Account Name

Transfer Service to Another Billing Account

Merge Multiple Billing Accounts


                                           Other Services

View Account Activity

Book eAppointment for Shops

Cancel eAppointment for Shops

Locate Shops

Reschedule StarHub appointment or Mobile Delivery


You may also refer to these self-help articles to view the service transactions you can do on My StarHub App for your broadband and mobile service.

~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
No Responses!

Get Started

Get Started