Carla_P's profile



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Fri, Mar 27, 2020 1:00 AM

Manage your StarHub mobile services on My StarHub App

It has never been easier to manage anywhere, anytime your StarHub services with My StarHub App (MSA). Through the MSA, it is now possible to update your profile, keep track of your data usage & calls, check your recontract eligibility, view bills, and many more. Here are the lists of services you can self-help on MSA.


                                       Mobile Subscription

View Mobile Subscription(s) Plan Details

  • Contract Details (Start date, End date, Recontract Status)
  • Plan Entitlements
  • Value-added Services / Active Add-Ons
  • Subscribed Mobile Numbers
  • Contract End Date

SIM Activation

View Usage of the following:

  • Local Data
  • Local Calls
  • Local SMS
  • Roaming Data
  • Roaming Data Charges

Modify Value-Added Services

  • Local Data Upsize
  • Passes (Video, Social, Chat, Weekend)
  • Free IDD018+
  • SMS Upsize
  • Voice Upsize
  • Connecting Tones
  • Caller Number Non-Display
  • Itemized Bill
  • JuniorProtect (Parental Control)
  • Smart Support

Modify Roaming Value-Added Services

  • International Roaming
  • DataTravel
  • Pay As You Roam (PAYR)
  • DataRoam Cap

Set Local Data Usage Alert

Change Mobile Subscription Plan

Check Recontract Eligibility

View Recontract Voucher

View Early Recontract Fee


               Personal Information / Preference Configuration

Change Hub iD and Hub iD Password

Update Contact Details


                                      Billing Related Services

View the following:

  • Bill Account(s) Number
  • Outstanding Balance
  • Payment Method

Change the following:

  • Bill Delivery Method and Bill Notification Method
  • Billing Address
  • Payment Method

Rename Billing Account Name

Transfer Service to Another Billing Account

Merge Multiple Billing Accounts


                                          Other Services

View Account Activity

Book eAppointment for Shops

Cancel eAppointment for Shops

Locate Shops

Reschedule StarHub appointment or Mobile Delivery


You may also refer to these self-help articles to view the service transactions you can do on My StarHub App for your TV and broadband services. 




~ Carla



Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
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