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Thu, Jul 30, 2020 10:00 PM
How to Retrieve Service Agreement?
Do you need to get a copy of your Service Agreement? You no longer have to call our Customer Care Service to request a copy. Now, you can simply retrieve it on My Account. Just follow the steps below.
STEP 1: Log in to My Account on https://www.starhub.com/personal.html
STEP 2: Click on 'My Account'
STEP 3: Click on 'My Services' tab
STEP 4: Scroll to the bottom and click on 'View Service Agreement'
STEP 5: Filter product under 'Service Type' and time frame under 'Period' when the customer signed up for service
STEP 6: Click on 'Download' to retrieve the Service Agreement in PDF format
There you have it! It’s easy to retrieve your Service Agreement.
NOTE:
You may also view your Service Agreement on My StarHub App. But if you need to download and print a copy of your own you may retrieve it via My Account.
~ Carla
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