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Thu, Jul 30, 2020 10:00 PM

How to Retrieve Service Agreement?

Do you need to get a copy of your Service Agreement? You no longer have to call our Customer Care Service to request a copy. Now, you can simply retrieve it on My Account. Just follow the steps below.


STEP 1: Log in to My Account on

STEP 2: Click on 'My Account'2.png


STEP 3: Click on 'My Services' tab3.png


STEP 4: Scroll to the bottom and click on 'View Service Agreement'4.png


STEP 5: Filter product under 'Service Type' and time frame under 'Period' when the customer signed up for service5.png


STEP 6: Click on 'Download' to retrieve the Service Agreement in PDF format6.png


There you have it! It’s easy to retrieve your Service Agreement.




You may also view your Service Agreement on My StarHub App. But if you need to download and print a copy of your own you may retrieve it via My Account.



~ Carla



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