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Tue, Jul 28, 2020 11:00 PM

How to Add and Remove International Roaming?

Are you going to travel overseas? Stay in touch with your loved ones while overseas by activating your International Roaming which enables you to receive calls, SMSs or get data. Find out the call/SMS rates and available data roaming plans for your destination here.


STEP 1: Log in to My Starhub App using Hub ID.

STEP 2: In Mobile Tab, select Local and click “Add Ons.”


STEP 3: Scroll down to Roaming and click Explore.


STEP 4: Click Activate roaming service.


STEP 5:  Click on the circle to select International Roaming and click Next.



STEP 6:  Click Confirm.


IMPORTANT NOTE: There will be an activation fee of $10.70 (after GST) for non #hellochange plans.


If you no longer need International Roaming, you may now deactivate it. Simply follow the steps below.


STEP 1: Login to My Starhub App using HubID.

STEP 5: In Mobile Tab, select Local and click Add Ons.

STEP 3: Scroll down to Roaming and click Manage.

STEP 4: Click Modify.

STEP 5: Click Unsubscribe.

STEP 6: Click Submit.


Once you confirm the removal of International Roaming, the changes will take effect in 1 hour.



~ Carla



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