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QC

13 Messages

 • 

10 Points

Wed, Dec 30, 2020 7:56 AM

Westgate starhub, did they do porting from prepaid to post paid ?

I really give up after spending hours on the starhub online store.
I select the NON CONTRACT PLAN $25/mth to the basket and

1. under number selection, put "port from starhub prepaid"

2.  put down my prepaid sim card number

3. click "yes",  I own this number

     ** there is a temporary number indicated underneath


4. click expand the agree to the "number porting term and condition"

!!!!!  5. unable to click the "NEXT" button

i am patience enough (i read some blog, some ppl said need to be patience)
to wait for next step, i do not know why
the "next" button do not turn "green" (i am not allow to click the next button) !
so i stuck there again and again (i tried many times this process).

AND BEFORE THIS, I TRIED USING BOTH LAPTOP AND MOBILE,
it allowed me to step 5. click next, but when come to a screen asking me to
scan the QR code and follow instruction, it just stuck, i am back to

the online store screen again. I did the same steps, put 

item to basket, repeat the steps 1 to 5 as above, again give me the QR code and
turn me back to online store screen.
I really don't know what is happening.

*******QUESTION*******
Now please tell me, is Starhub Westgate branch doing the porting of prepaid card to post paid ?service ? Jurong point is too far for me.

Many thank.


Responses

13 Messages

 • 

10 Points

2 months ago

https://www.starhub.com/personal/store/mobile/order-configurator-steps.html
I am using my yahoo email to buy the non contract plan.

13 Messages

 • 

10 Points

2 months ago

I thought i haven't "complete the email verification" that caused the problem. So i verified the email ac , then go to hub id again to buy the no contract plan.

To my disappointment, again, facing the same issue, unable to proceed with the porting of STARHUB prepaid to post paid no contract plan.

Carla_P

Moderator

 • 

3.5K Messages

 • 

1.4K Points

2 months ago

Hi @Qing ChinCai, sorry for the inconvenience caused. Unfortunately, number porting can only be done at our StarHub Main Shops located in Plaza Singapura, NEX, Jurong Point, and Tampines Mall. 

~ Carla

 

 

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