U

1 Message

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1 Point

Mon, Nov 22, 2021 12:33 PM

terrible attitude

I order SIM card via the website.

But customer servicce asked me to proof my address.

And I send my TA copid to them one week ago. But nothing happend.

So I re-send a lot of emails to customer service & customer care even call 1633.

BUT nobody reply. No one can tell me what is going on.

I still can't believe that.

For now, I can't open new order via website, because it always shows my last order has not completed. I can't do anything beacuse starhub's terrible service.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

16 d ago

Hi @user_d29670, apologies for the inconvenience this has caused. I would like to assist you, however, we have stopped processing account-related issues in the Community. Kindly direct your concern over to our Customer Service team via Facebook Messenger by clicking the link below. Rest assured, they'll do all they can to straighten this out. 

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