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Sun, Feb 16, 2020 7:00 AM

Sudden loss of credit balance in prepaid card

Hi, I have a prepaid card balance was $14++, i wanted to top up and I refreshed and suddenly it became $6.14. I was using wifi all along so it couldn't be because of data, and I wasn't using any calls.


Please help.





2.5K Messages


665 Points

9 months ago

Hi @spidey130, I'm sorry to hear about your concern. I highly advise you to contact our Customer Care Support team on Facebook or Twitter to check the reason why you lose your credit balance. 


~ Carla



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