U

2 Messages

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2 Points

Sun, Apr 18, 2021 4:10 PM

Starhub WOW plans ate my data!

I am highly dissatisfied with Starhub's WOW plan. I had the 25$ plan for 20GB (say plan A), then last month April it changed to 40GB say Plan C(Plan A gone) so I've to suscribe to it to retain my data. Accumulated, I've around 65GB. Then this month suddenly PLAN C was gone!!!

So I subscribed back to Plan A to retain my data, guess what??? My old Plan A expired anyway, then Plan C will expire tomorrow. Means all my accumulated data and calls are gone!!!???

Left my newly subscribed Plan A as new basic 20gb plan. 

What a scam!!! what a scam!!!!!!

Carla_P

Moderator

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5.5K Messages

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3.2K Points

6 m ago

Hi @user_e9d2b9, I'm sorry to hear about this. We will need to look into your account details for this so kindly contact our Customer Support via Facebook Messenger by clicking the link below so we can straighten this out. Apologies for the inconvenience since I don't have access to your account details here in the Community for security. 

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