T

1 Message

 • 

1 Point

Wed, Mar 3, 2021 8:57 AM

Starhub pre-paid balance disappeared

I topped up $50 in my starhub prepaid card and it has barely been used and now the balance is $0.04. Why is this so ridiculous?

Responses

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

7 m ago

Hi @tenghowe, I'm sorry to hear about this. Please be reminded that background apps might eat into your data that causes your credits to be unsuspectingly used. In order to check what happened to your prepaid balance, please send a message to our Customer Support via Facebook Messenger by clicking the link below for further assistance. Apologies for the inconvenience as I don't have access to your account details here. 

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