U

1 Message

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1 Point

Wed, Nov 17, 2021 6:12 AM

Reactivate SIM card

Hi! Starhub,

My SIM card expired Last Week and due to my busy schedule, I forgot to top up my SIM card. Is it possible for you to reactivate my SIM card ?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

22 d ago

Hi @user_c9bcd4, warmest welcome to GreenR Community! We understand that you want to reactivate your StarHub Prepaid mobile number. Please know that we won't be able to reactivate a SIM card once it expires. However, you can consider getting a StarHub Prepaid card with a new number. Also, kindly top up your main wallet before you fully utilize it or before the credit expiry to avoid SIM card expiration. Thank you!

 

 

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