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New Commentator

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1 Message

Sun, May 28, 2017 8:00 AM

Reactivate prepaid number

Greetings

 

would like to find out if there are any ways to reactivate a prepaid number after it has expired? The number has sentimental value to me and due to my busy schedule I had forgotten to top up my card resulting the deactivation of my prepaid number. 

Responses

Accepted Solution

eric3743

Grand Guru

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4.4K Messages

3 years ago

For prepaid SIM card, once there is no top-up upon expiry, it will be terminated.

 

In order to confirm there is 2 methods.

1.  Attempt to do a top-up using this link: >> Starhub Prepaid Top-up Online 

 

2.  As you cannot contact Prepaid hotline, then contact HOTline 1633 CS to check for you.

 

 

i am not starhub staff &or related to.

 

Tomako

Trusted Commentator

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7 Messages

2 years ago

hi faith17,

just wondering if you managed to get this resolved? as i missed my expiry topup by2days ו×. did any starhub service personnel get back to you? in my case, it has expired but in the app, it still ask if i want to topup now to extend expiry, mine is happyroam sim.

eric3743

Grand Guru

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4.4K Messages

2 years ago


@Tomako wrote:

hi faith17,

just wondering if you managed to get this resolved? as i missed my expiry topup by2days ו×. did any starhub service personnel get back to you? in my case, it has expired but in the app, it still ask if i want to topup now to extend expiry, mine is happyroam sim.


One of my prepaid has expired and Happy Prepaid App indicated required to Top-up to continue.

Also when using the Prepaid phone to call Prepaid hotline it also mentioned to top-up to continue.

So i did the top-up and the Prepaid is re-activated with new expiry date.

 

For your info.

 

 

Regards.

eric3743

Grand Guru

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4.4K Messages

2 years ago

Hi  @Tomako

 

Not too sure how long as it can be 1 week or at most 1 month as this depend.

Best is to do the Top-Up now via electronic means > Prepaid Top-Up Online

Just input your Prepaid number and select Main Balance - $10 minimum amount.

Once you click on the $10 (or whichever your prefer in the Main Balance) it will divert to Payment Details.

Payment mode is Credit card either Master or Visa.

Since you are oversea this is only option available Or via Happy Prepaid App.

Unless you do have a Starhub Postpaid mobile able to top up to prepaid which i used this method.

 

If you do require any assistance you can request here via forum Starhub CSO.

 

 

Regards,

Eric.

Tomako

Trusted Commentator

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7 Messages

2 years ago

Thanks Grand Guru.
just wondering how long was that after expiry when you topup? would u know
how long i can wait before it expires completely as i m overseas and not
really using it much atm, just want to keep the number.
Jere_Lim

Community Manager

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1.1K Messages

2 years ago

Hi, you may visit our website at http://www.starhub.com/personal/support/services-and-plans/mobile-prepaid/validity-extension.html for more information on the credit expiry. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Tomako

Trusted Commentator

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7 Messages

2 years ago

Thanks Jeremy.
Are you starhub employee?
Someone has asked me to send my registered name and starhub number to help
reactivate the number.
I can't seem to find that email now.
Are you able to assist?

Or can I just topup again via the happy prepaid app to extend the card
expiry?
Would you know how long I can wait till it would no longer be able to be
topup and reactivated?

Also, does it mean my Happyroam prepaid number is eligible for the Validity
Extension VAS?
Jere_Lim

Community Manager

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1.1K Messages

2 years ago

Hi, please PM us your subscriber name and mobile number to https://bit.ly/2S5w5qq, for us to check on this. Thank you.


If my post answers your question, please click on the "Accept as Solution" button!
Tomako

Trusted Commentator

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7 Messages

2 years ago

Hi @eric3743, just writing to let you know I have finally got a correct answer from Starhub CSO. The number will still be valid for 30 days after credit expiry. I have since recharge via the app with $10 credit. However, when I tried to look for the validity extension VAS in the app, it's not available. That can only be done by dialing *123*200#.

FYI and for anyone else looking for answer to the same queries.

Happy New Year!

myching

Honored Commentator

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10 Messages

2 years ago

Hi Starhub,

 

I've added $10 to my prepaid balance (to  my current $20 balance) - but when I try to connect to *123#, it says I'm "not registered on network"

 

How do i get around this?

Jere_Lim

Community Manager

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1.1K Messages

2 years ago

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.


If my post answers your question, please click on the "Accept as Solution" button!

New Commentator

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1 Message

a year ago

Just to confirm that we can still recover expired numbers for up to 30 days after expiry date. However, our previous credit balance will be forfeited. If you want to keep your balance, please remember to topup by expiry date.

 

Tried this myself and today found that my credit balance of $10 was gone. What an expensive experiment Smiley Sad

Julaina

Community Manager

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83 Messages

a year ago

Hi fkit, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

- Julaina

1 Message

 • 

1 Point

23 days ago

Hi can we still recovered or can you replace a happy top up card that has already expired but never been use?

Can we ask for a replacement?

 

Thank you and stay safe.

Carla_P

Moderator

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2K Messages

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282 Points

Hi @Teto, welcome to GreenR Community! We regret to inform you but that isn't possible, we can't replace it. 

~ Carla

 

 

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