Tohwendy's profile

New Commentator


1 Message

Sun, Jan 6, 2019 5:00 PM

Prepaid value gone

I hardly check my Prepaid value and when I checked my prepaid value is only $1.11 left. And within the next 24 hours this very little value also disappeared. When I called up starhub they only restored the $1.11. Now I would like to know how did my around $10-20 disappeared in the last 1 month as well. 



Community Manager


602 Messages

3 y ago

Hi Tohwendy


Please drop me a PM with your registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Message <  for me to arrange for assistance.


Apologies for any inconvenience caused.



Respected Contributor


15 Messages

2 y ago

yesterday i have about 600mb left and over $10 and proceeded to top-up $10 so that i could buy another data bundle. after topping up, i saw i got 500mb local data given.


but kept getting only on 3g (cannot get 4g) and today when i logged in using wifi, my data AND $10 balance all BECAME ZERO!


in transcation record i see top-up of $10 on 7 March, NO OTHER TRANSACTIONS


What happened to my money and balance data???

Get Started

Get Started