Prepaid SIM registration still "incomplete" - after 15 years.
I arrived in Thailand yesterday for 3 months, having travelled from Singapore.
During the last 2 weeks I have visited StarHub TWICE in Singapore, at their request.
StarHub wanted to check my passport 'relating to my registration'.
Today, StarHub are asking me to visit them to again (third time) - to view my passport(?).
This is not possible I am in Thailand for 3 months.
If I do not see them be before 27 of January, they will 'suspend' my SIM.
This has serious issues for me as the SIM is linked to bank accounts.
I have called all 5 numbers listed for those overseas - 3 of them cannot recognise my number - I'm blocked.
Same issue even when I try to send 'feedback'.
The other 2 numbers seem unrelated and no one picks up my call.
Unlikely, they will transfer me to someone who can help - all are on 'autopilot'.
I have had this SIM for about 15 years.
How the hell do I discuss this latest registration issue with someone from StarHub.
All routes are on 'autopilot' and I'm 'blocked' at every turn.
Note - my passport has been successfully inspected by StarHub about 5 times in last 15 years.