U

2 Messages

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2 Points

Sat, Jul 10, 2021 11:55 PM

Prepaid mobile expired. Main Balance gone

My prepaid mobile expired and main balance $229.24 gone immediately. I re-topup just few hours later. Could you refund my previous balance? Thank you.

Responses

2 Messages

 • 

2 Points

2 m ago

Here is the screenshot

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_06984e, I'm sorry to hear about this. We will need to look into your account details for this, so kindly contact us through Facebook Messenger by clicking the link below. Rest assured that we will do what we can to straighten this out. Apologies for the inconvenience since we don't have access to your account details here. Thanks. 

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